FAQ (Frequently Asked Questions)

1. What products do you sell?

We offer a wide range of perfumes, clothing, skincare, and lifestyle products. Our goal is to bring you premium quality products at the best prices in Pakistan.

2. Do you sell original perfumes and branded products?

✅ Yes! All our perfumes and branded items are 100% original and authentic. We do not sell replicas or fakes.

3. How can I place an order?

• Browse our website and add your favorite items to the cart.
• Go to checkout, fill in your delivery details, and confirm the order.
• You will receive an order confirmation via email/SMS.

4. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) all over Pakistan. You can pay when the product is delivered to your doorstep.

5. What payment methods do you accept?

We accept the following payment methods:

• Cash on Delivery (COD)
• JazzCash
• Easypaisa
• Bank Transfer

6. How long does delivery take?

• Major cities: 2 to 4 working days
• Other areas: 3 to 7 working days

7. Do you charge for shipping?

We offer free shipping on orders above PKR 3,000. For smaller orders, a minimal delivery charge will be applied at checkout.

8. Can I return or exchange a product?

Yes, you can request a return/exchange within 7 days of delivery if:

• The product is damaged,
• The wrong item was delivered,
• Or the product is unused & in its original packaging.

9. How do I track my order?

Once your order is dispatched, you will receive a tracking number via SMS/Email to track your parcel online.

10. How can I contact customer support?

You can reach us through:

• Email: support@mborr.com
• Phone/WhatsApp: +92-XXX-XXXXXXX
• Contact Form: Available on our website